“We have established our policies underpinned by trust!”

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To strengthen its commitment to offering outstanding services, along with a meticulous selection of products, Unique Concept unveils its Trust Contract... A resource bound to win over its customers. Rodolphe Grimal, one of the company’s directors, tells us more.

Can you introduce us to Unique Concept’s Trust Contract?

Rodolphe Grimal: It is basically an agreement, co-signed by Unique Concept and its clients for all of our new assignments. This contract summarises our commitment in four core areas: providing quality, sustainability, genuine expertise and a service that stands out. We are convinced that a humane approach–combined with our expertise and quality products–, is key to a successful project. For this reason, we are committed to providing our clients with the best possible support and ensure their utmost satisfaction.

What inspired the creation of this policy?

First and foremost, it stems from a desire to express to our customers that we care and understand them. Designing a kitchen, a walk-in closet or a laundry room requires time and expertise. Being guided by a trusted professional to seek advice from, to communicate with and to identify solutions is a necessary component of a successful project. On the basis of this observation, this code of practice reassures our clients that we stand beside them throughout the process. We are at the forefront of creating a living space that reflects your desires!

Tell us more about your commitments!

We offer a premium selection of international brands with an outstanding reputation and a manufacturer’s warranty. They have been chosen for their robustness and aesthetics.

We are firmly convinced that our assistance should not end with the delivery of a kitchen. We, therefore, offer long-term support by means of our servicing offer to maximise the life span of your equipment.

The two remaining points relate to our approach… We not only rely on our long-standing expertise to fulfil the specific requirements of our customers, but we have also implemented a full range of services to provide 360° support. This includes services from the design stage to after-sales services… Not to mention the selection of household appliances at preferential rates offered by our partners. We provide full and personalised assistance.

Any final thoughts?

Just a huge thanks our loyal customers, who have enabled us to enhance our service and our range of products throughout the years. We have established our policies underpinned by their trust!

Visit the website to learn more: https://www.uniqueconcept.mu/notre-charte